Quality Management System Policy

ISO 9001:2015

Policy statement

Connig Technoserve Limited stands for world-class quality and operational excellence across every area of the business. This Quality Policy governs day-to-day activities related to the sale and installation of telecommunications equipment and sites, and the delivery of end-to-end telecommunications services. It supports the strategic direction of the organisation.

Quality commitments

• Comply with regulatory, statutory and ISO 9001:2015 requirements.
• Improve the sale and installation of telecommunications equipment and sites, and end-to-end telecommunications services, so that they consistently meet or exceed customer requirements.
• Continually improve the effectiveness of the quality management system, which provides a framework for measuring performance.

This Quality Policy provides the framework for establishing quality objectives throughout Connig Technoserve.

Quality objectives

• Achieve customer satisfaction by meeting or exceeding delivery expectations on at least 90% of orders.
• Comply with applicable statutory and regulatory requirements.
• Maintain ISO 9001 requirements at all identified levels of the organisation.
• Continually measure and review the effectiveness of the Quality Management System.
• Respond promptly to customer feedback, complaints and non-conformities.
• Train and develop personnel so necessary competence is achieved and individuals can reach their potential.

Supporting systems and procedures

• Assess and reduce workplace risks through risk assessment and climate-change mitigation measures.
• Gather and monitor customer feedback regularly.
• Operate a customer complaints procedure.
• Select and monitor supplier performance against defined criteria.
• Provide training and development for employees.
• Audit internal processes regularly.
• Maintain measurable quality objectives that reflect business aims.
• Review audit results, customer feedback and complaints through management review.

Internal procedures are reviewed regularly, communicated to all users and made available at the company's reception area. While the Managing Director has ultimate responsibility for quality, all employees have responsibility in their own areas of work so that quality remains embedded throughout Connig Technoserve Limited.